Newton Poetry

And I tell it to go screw itself.

My Airport Extreme Base Station has been blinking amber for three days now. It’s blinking because, as you can see above, it’s wanting me to download the updated firmware and Airport Utility software.

You know what? Tough luck.

After all the trouble this base station’s firmware has given me, and now that it’s finally working right, I’m not going to let a little blinking yellow light stop me.

Our Airport Extreme Base Station connectivity issues are over. Life can begin again.

This, friends, is a new day. Thanks to one lost, but helpful, Apple support site, the issues I had with connecting to my Airport Base Station’s wifi signal and USB hard drive have been solved.

The trick, like anything else, is knowing where to look.

If you’re having issues like I was (Mac wouldn’t connect to base station’s wifi signal, air disk support was totally lost, etc.), first open up your Airport Utility app. I’m using version 5.1 after finding 5.2 to be too problematic (many others found this too – browse the support discussions at Apple.com sometime). Double-click on your base station (above), which will bring up the more detailed manual window.

Then, select the Base Station menu at the top, and click on “Upload firmware…”

You’ll see the options above, thanks to a drop-down menu. I selected firmware version 7.3.1, which was the previous firmware download. In essence, you’re overwriting the firmware – version 7.3.2 – already on your base station with the previous version. Out with the new, in with the old.

After you select your version and hit “Okay,” Airport Utility will download the firmware and automatically replace the 7.3.2 firmware.

I reset my base station a few times, with Airport Utility, just to make sure everything was a-okay. But when Airport Utility recognized the fresh old firmwared-version of my base station, I saw that it worked:

Hoo-ha. Version 7.3.1. We’re now running on the old software in both Airport Utility and on the base station itself. And see that little button with the 7.3.2 update on it. Don’t dare touch it. We know better now.

Hey, if Apple can’t came out with great new stuff, we’ll just use the old stuff that works, right?

But now came the test. Would my iBook find the base station’s Airport signal? Could I connect to the USB drive and actually save some files and open my iPhoto library?

You bet. Everything now works as normal. I can connect to wifi, and my USB drive’s wackiness comes to an end.

So lesson learned: wait longer than normal on things like firmware updates. And when you can’t find a solution, revert back to the old way of doing things. This is a problem, though, when security issues are addressed in new software updates. If you revert to the old version, do you risk leaving yourself open to attack?

Shame on Apple for not fixing the Airport Extreme Base Station firmware and Utility. We just have to do it ourselves in a roundabout way.

The above shot was taken on Sunday’s Macsurfer homepage. Just look at those headlines. If that isn’t a PR nightmare for Apple, I don’t know what is. This after they did such a super job before the iPhone 3G was announced.

Fortune talked about the perils of “event marketing” – how, yeah, a big huge event like this is fun and draws attention, it’s catastrophic when something breaks down. As it did on Friday. Apple is an expert at drawing press attention. That only makes the scrutiny laser beam that much hotter.

Despite everything that happened, it could’ve been worse. But I’m starting to wonder how. Just from personal experience, this week has been a bummer with my Apple gear. First, I updated my Airport Express base station’s firmware. Afterward, the thing crashed, and now I can’t use my external USB hard drive.

The update must have damaged my USB drive somehow, because I had to repair the thing in Disk Utility and now iPhoto crashes every time it tries to load my library from the disk. Even worse: my iBook and Airport Utility won’t even recognize the base station:

So much for a helpful “update.”

Then, after I thought MobileMe was actually giving me a chance to try it out (I set up my account, and could log in online), I find out that OS X 10.4 has issues connecting with MobileMe. In fact, the .Mac icons won’t even change over:

Just when it looks like MobileMe (or .Mac, or .Whatever) is going to sync my contacts and calendars and whatnot, I get this:

At least this is just the 60 day trial. If I were paying for this, I would not be a happy Apple customer.

And that’s just it. Even amidst Friday’s hellbroth during the iPhone 3G launch, I still played the dedicated Apple soldier. Most of the folks in line with me understood, too, that these things happen, and we were still a part of Something Special. But when the nuts of bolts of Apple’s operation start to come undone, that’s when you get people angry. People will stand in line for hours for the iPhone, no matter what activation issues are taking place, with a gritted smile on their face. That smile soon disappears, however, when basic things like Airport and “Exchange for the rest of us” (more like, “for the most patient of us”) start breaking down.

Apple has got a mess on its hands, it seems, and I wouldn’t want to be their PR department for the next week or so. The least they should do is offer some sort of apology, admit their mistakes, and fix their damn software. Those are the basics.

Do that, and we might forget our USB drive crashing through Airport Disk Utility. Might.