Posts tagged “3G”.

Blame AT&T

August 27th, 2009

Amanda Fortini, writing for Salon.com, finds a good reason to complain about her “evil iPhone”:

The calls that go straight to voice mail, though, are the worst byproducts of the [AT&T] network’s weakness. Those messages pool silently, while the iPhone never deigns to give a signal or beep of any kind to indicate that they’re idling in your mailbox…If the phone was previously allowing voice mail messages to pool, now it seemed to be holding them for ransom. Even when it has service, messages don’t come through, and then later show up all at once, as though the iPhone has finally decided it’s in the mood to release them. Last week, all of my contacts in the address book vanished before inexplicably reappearing. The phone is worse than an orchid; it’s a high-maintenance techno-girlfriend whose demands are inscrutable and impossible to meet.

Fortini complains about the touch-screen typing and the auto-correct feature, too, both of which I’ve become used to and – over time – have come to enjoy. I like how the keyboard changes depending on how you’re holding the iPhone.

She also complains about how easily the screen cracks after you drop it, which seems like complaining about your car’s crumpled hood after you rear-end someone. I have my own first-hand experience with Fortini’s “fault,” and I know where the blame rests: squarely with me.

But the AT&T network (lack of) service and the voicemails not appearing until hours or days later – that’s got to stop. At first, I thought it was the piss-poor service in my apartment. One side of the apartment, and the upstairs, gets decent reception. But move into the dining room or the kitchen and you cross some sadistic border where cell service is completely missing. It’s like my rooms are made of Superman-grade lead.

It’s only natural that the iPhone receives some backlash. It’s becoming so popular, and selling so well, that problems start to become a statistical guarantee. The more people use something, the more it goes wrong. Think about when the iPod become super popular and then, predictably, started to attract critics.

Some of the iPhone’s problems are legit. The problems, however, are not with the phone itself. Mostly, I blame AT&T. It’s their network that sucks, and it’s their voicemail that fails to come through.

Get even the most basic aspects of the phone wrong – you know, the calling at the messages and whatnot – and the whole device seems to be tainted. I don’t believe that’s the case. I love the apps and the iPod and the fun the iPhone provides. It’s just that I also find myself cursing when Twitterific gives me a “timed out” message, or the Facebook app loads at dial-up speeds. That’s the fault of the network.

“Don’t blame the phone,” I tell my friends. “Blame AT&T.”

iPhone 3G goes boom

August 14th, 2009

iPhone shattered 2

The worst possible thing happened to me last Friday: I dropped my iPhone 3G and shattered the glass screen.

I say “worst possible” only because of the way I felt at the time. When I picked it up after dropping it on the tile floor at work, I nearly sobbed. It felt like my dog just died.

Friday’s incident wasn’t the first time I dropped my iPhone. Thankfully, each time before, I dropped it on its protective white case.

Last week, however, it landed like a piece of toast and jelly, business-side down.

I couldn’t tell whether the awful screeching sound was from the phone or from me, but I knew right away that something terrible just happened. Picking it up from the floor, turning it over to see the damage, I felt my face grow pale. Everyone has to experience post-traumatic stress disorder, I reasoned, even in non-combat situations.

This was it. My phone was doomed. It turned on, luckily. The touchscreen still worked. But now there was a horrible spider-web crack across the top half of the screen. It was more than damaged – it was shattered. I took it back to my work desk and just stared at it.

Then I did some research. I didn’t opt for the Apple Care plan, so I was on my own financially. The best I could do is take it to my nearest Apple Store and see what they could do. From everything I read online, the best option was to pay $200 and have the Apple Store mechanic replace the glass screen. iPhone 3GSs are nice, but my phone was fine, and I don’t qualify for an upgrade. Not yet.

The glass replacement is exactly what happened, but that’s only half the story.

I took it to the Ann Arbor Apple Store, at the Briarwood Mall, and explained my situation to the Geniuses. My option was exactly as I had figured: $200 for a new glass screen ($100 of that is just for labor). And it was a quick fix. I had my iPhone back in about 10 minutes. When the Genius gave it back, I clicked on the wake button, saw that the iPhone was alive and kicking, and headed out the door.

When I got home, however, I found that the home button on the phone wasn’t working. I would open an app, get done with it, and click the home button to return to the iPhone screen. But when I hit the home button, nothing happened.

Whatever happened between the Genius taking my old glass screen and replacing it with the new one was enough to make my iPhone malfunction. The home button wasn’t taking me home.

I placed a quick call back to the Apple Store. A representative, Mike, answered. When I started to explain my problem, he kept saying, “Hello? Is anyone there?” Then he hung up. Weird.

A second call yielded the same results. A rep named Cat answered, asked “Hello?” a few times, and hung up.

My mic, it seems, was busted too. In fact, everything from the the home button down was malfunctioning. I called the Apple Store on the home phone and set up an appointment for the next day – Saturday at 1 p.m.

I came back into the store, and the Genius that helped me the night before recognized me.

“Weren’t you just in here last night?” she asked.

“I was, now I’m back,” I said. “However you guys replaced the screen, it busted the home button and the microphone.”

The Genius tried connecting my iPhone with the USB cable, but it wouldn’t sync with iTunes. Even the USB port, it seems, was broken. The technician took my phone to the back, disappearing for a few minutes, and came back with good news:

“We’re going to give you a new phone.”

Hoo-ha. He switched my SIM card out of my old phone, popped it into the new phone, and kapow – I had a brand new iPhone 3G.

I took it back home and, after a few connection issues involving resetting the phone several times and a lot of cussing, synced all my apps and data back to my phone.

The whole process, from me shattering my iPhone’s screen to getting a new phone from Apple, was a lesson. Now I grip my phone a little tighter and treat it like a new parent treats their bundle of joy.

But I have to give credit to Apple. Sure, I paid $200 for a new glass screen, but they made the whole process as easy as possible – right down to recognizing that their technicians did something to break my first iPhone. They remedied that with a brand new phone, and it was the right thing to do.

NewtMail: White iPhone tough enough?

July 2nd, 2009

The manly white iPhone

Chad S. writes:

I was doing some searching on Google for white iPhone impressions. WIth the new 3GS coming in both colours for both GB versions I have a choice to make when I upgrade from my 1G. Now I’m not the type of person to baby my gadgets, and I don’t believe in cases. So my question is, having had a white iPhone for some time now, how much do you baby it, and how badly scratched / scuffed is the back?

I love the look of the white, and if it scratches less than the black I’ll be all over it. I’m just worried that after time it will end up looking ‘dirty’ or really worn in instead of just scuffed. Thanks.

Good questions, all, because I was worried about the same thing.

For instance, I took a look at my iBook G4 and wondered, “Do I really want another white Apple product?” They get so dirty so fast.

I’m a big fan of the white iPhone myself, and have defended it in the past (people still wonder about the white iPhone’s “manliness,” judging from the search topics above). I opted to get a white case my iPhone, in the end. It matches the 3G back perfectly. The only thing missing (sadly) is the Apple logo. Looking at the back of my phone, I see all the scratch marks and am thankful I opted for the case.

Think of this: do you have an iPod? Is the metal back all scratched? Your iPhone will be comparable, depending on what else you keep in your pocket, how much you baby it, etc. Shucks, I have a back to mine and I still baby it.

I hope that helps.

He makes a good point.

May 22nd, 2009

The Angry Drunk puts it well:

The technopunditocracy insists on vomiting forth articles about how the iPhone 3G’s camera compares “unfavorably” with point-and-shoot cameras. But I ask you, where are the articles pointing out the lousy quality of the average point-and-shoot camera’s cell reception compared with the iPhone?

Amen, brother.

If you’re in the U.S., have a great Memorial Day weekend!

Open discussion: to tablet or not to tablet

December 10th, 2008

Something to think about: if Apple were to come out with some sort of tablet, would you buy one?

Say you’re a Newton user, and this new iTablet comes with everything you’ve been dreaming of. Would you abandon your Newton?

Discuss in the comments section. It’s something I had to think about when I bought my iPhone 3G: would my Newton get much use when the Jesus Phone comes along (answer: it hasn’t)?

So what say you: would you buy an Apple tablet? What would you use it for?

iPhone targets enterprise with help from J.D. Power and Associates ranking

December 2nd, 2008

iphonewsj

Here I thought J.D. Power and Associates only ranked cars. It turns out, however, that smartphones are also on their to-rate list.

And guess who’s number one?

Apple’s iPhone ranked above RIM and every other smartphone maker in this year’s Business Wireless Smartphone Customer Satisfaction Study. Apple wasted no time in bragging about the accolade: I spotted their full-page ad in the Wall Street Journal last Tuesday (above). And why not? J.D. Power and Associates ranks “ease of operation” the highest in its study (27% of the final score), and what’s easier to use than the iPhone?

Says the company in their press release:

Apple ranks highest in overall smartphone customer satisfaction with a score of 778 on a 1,000-point scale, performing particularly well in the ease of operation, physical design and handset feature factors. BlackBerry manufacturer RIM (703) and Samsung (701) follow Apple in the rankings.

The ad appeared on the back page of the A section of the Wall Street Journal, and aimed its message directly at enterprise professionals. Apple’s ad highlights the “enterprise support” and “hundreds of of amazing business apps in the App Store.” Any questions about Apple trying to attract the suit-and-tie crowd have been answered.

And here some fools think Apple is scared of RIM, the maker of the BlackBerry (money quote: “the number of shortcomings in the iPhone 3G far outweigh those found in the Storm.” Right-o).

With great rankings like those from J.D. Power and Associates, what’s there to be scared of?

Make your own iPhone app with HTML

November 26th, 2008

Pretty cool: an app called PhoneGap lets you turn your web site into an iPhone/iTouch app using nothing but your site’s existing HTML and JavaScript. PhoneGap is:

written in Objective-C and allows developers to embed their web app (HTML, JavaScript, CSS) in Webkit within a native iPhone app. We’re big advocates of the Open Web and want JavaScript developers to be able to get access iPhone features such as a spring board icon, background processing, push, geo location, camera, local sqlLite and accelerometers without the burden of learning Objective-C and Cocoa.

Right now, PhoneGap gives your almost-app access to the iPhone’s accelerometer and geo location services, but camera and vibration options are pending. Head to their Google Group to learn more about the project.

Seems like a neat idea to me. There are already PhoneGap success stories, where Apple has approved their App Store submittal. Is there any way to create a Newton-like shell on a web site (kind of like this blog does) and then throw it onto the iPhone with PhoneGap? One can dream.

[via Webmonkey.]

iPhone 3G at Best Buy this Sunday.

September 6th, 2008

The AppleInsider reports that Best Buy will feature the iPhone 3G in this Sunday’s circular, earning a cover shot, even.

I had to drive to Ann Arbor, about a half-hour away, to grab my iPhone. But now Jackson will have them, along with a few Macs, at our Best Buy retail location. I might just have to make a trek to the mail and check it out.

MobileMe Update 2: Nevermind, it still sucks

July 27th, 2008

To test my MobileMe account’s syncing ability, after getting it up and running yesterday, I ran a simple experiment: schedule a reminder on the iPhone calendar (above, for a Chicago trip this weekend), and watch what happens.

You know what happened? Nothing:

The above screen shot is from iCal, one whole day later. Notice no event scheduled to remind me to “pack for Chicago.” Nope, just a few reminders that were already there. Despite telling MobileMe and the iPhone to sync every hour, MobileMe sent nothing to iCal. And that iCal reminder, the green one about the open house? That didn’t get pushed to the iPhone, either.

Things really started to get weird when I received a phone call. Instead of my contact’s name popping up, the iPhone displayed the number only. It turns out that 90% of my contacts were missing from my Contacts app. Where did they go?

Then, while browsing with Mobile Safari, I found all my book marks missing. All Mobile Safari gave me was the stock bookmark options:

So even though I told MobileMe to sync my contacts, my iCal events, and my Safari bookmarks, none of that made it to my iPhone.

Now, after I turned MobileMe syncing off on the 3G, I can’t get my Mobile Safari bookmarks to show back up – even though I told iTunes to do so:

MobileMe, on my iBook G4 running the latest Tiger install and synced with an iPhone 3G, doesn’t work as advertised. The web version is only a little better. That “pack for Chicago” reminder? It showed up in MobileMe’s web iCal. But my contacts made it from either my iPhone or my iBook just fine – but why wouldn’t they show up on my iPhone?

Surely these are all symptoms others have reported before – but MobileMe actually syncing with Tiger was enough of a treat to try the whole thing out. It turns out, though, that MobileMe probably isn’t for me. Not the way it’s working now, at least.

The best of Newton Poetry

July 24th, 2008

How-to:

Interviews:

Newton Poems:

Newton misc.:

iPocalypse: